Privacy Policy

Information We Collect

We collect information you provide directly to us, such as when you submit an enquiry, request a quote, or contact us by email, phone, or WhatsApp.

• Contact details: name, email address, phone number, country of residence
• Trip details: preferred destinations, travel dates, group size, budget, and any special requirements you share with us
• Communications: the content of messages you send us through our forms or by email
• Technical data: IP address, browser type, and pages visited, collected automatically via our website analytics

How We Use Your Information

We use the information we collect to:

• Respond to your enquiries and prepare tailored safari itineraries and quotes
• Communicate with you about your trip, including before, during, and after travel
• Send you newsletters or travel inspiration, if you have opted in to receive them
• Improve our website and services
• Meet legal and regulatory obligations

Third-Party Services

We work with a small number of trusted service providers to operate our business. These providers process personal data on our behalf and are contractually required to protect it:

• Resend — delivers transactional emails (such as replies to your enquiry)
• Klaviyo — manages our newsletter and marketing communications for those who opt in
• Vercel — hosts our website and provides anonymised analytics

Cookies

Our website uses essential cookies required for the site to function, and analytics cookies that help us understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some website functionality.

Data Retention

We retain enquiry and booking-related information for as long as necessary to respond to you, deliver our services, and comply with legal, tax, and accounting requirements. Newsletter subscriber data is kept until you unsubscribe or request deletion.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or export the personal data we hold about you, and to object to or restrict certain processing. To exercise any of these rights, contact us using the details below and we will respond within a reasonable timeframe.

Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, loss, or misuse. No method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Children's Privacy

Our website is not directed at children, and we do not knowingly collect personal information from children under 16 without parental involvement.

Changes to This Policy

We may update this policy from time to time to reflect changes in our practices or for legal reasons. The "last updated" date at the top of this page indicates when it was last revised.

Contact Us

If you have questions about this privacy policy or how we handle your data, please contact us at info@kikooko.travel or +256 785 101122.